About the role

  • District Manager overseeing multiple Zales jewelry stores in Louisiana and Mississippi area. Focusing on team leadership, operational excellence, and customer experience.

Responsibilities

  • Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district
  • Communicates performance expectations and ensures all team members understand the impact of their performance on company success
  • Monitors progress and learning of team members and evaluates performance against standards
  • Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development
  • Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives
  • Assesses district to determine the talent necessary to drive results
  • Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives
  • Ensures a compelling onboarding experience for all team members
  • Ensures that the Company’s diversity, equity and inclusion initiatives and culture are maintained and goals are attained
  • Monitor the quality of execution of other communication vehicles such as Voice of Customer
  • Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results
  • Visits stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations
  • Coaches SM and/or team members to instill understanding of brand image and standards
  • Responsible for compliance with Company policies and practices

Requirements

  • Bachelor’s Degree required or comparable job experience
  • At least 5 years relevant experience
  • Must have a valid Driver’s License and proof of insurability
  • Preference will be given to candidates that are Diamond Council of America (DCA) certified
  • Must have recent 2+ years’ experience managing a multi-site team
  • Minimum 4 years’ management experience leading department including hiring, developing, motivating, and directing people as they work
  • Ability to lead others to implement strategies and processes to accomplish business results
  • Demonstrated enthusiasm and commitment to change processes
  • Ability to understand operational and financial reports and interpret data to create improvement plans
  • Computer literate with advanced proficiency in MS Office and other related business, technology, and communication tools
  • He/she should possess advanced presentation skills to train, develop and engage their direct reports in-person as well as a virtually
  • Possess strong interpersonal skills to build relationships of trust and respect with their direct reports and business partners
  • Strong problem solving and conflict management skills to support internal and external customers
  • Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text
  • A flexible working style and an ability to work independently and with teams
  • Familiar with pertinent software applications such as Reflexis and Workday preferred
  • Bilingual skills are a plus.

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities

Job title

District Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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