Account Manager handling key accounts for the UK Hi Performance Division at DS Smith. Lead strategy, customer satisfaction, and growth while maintaining a superior customer experience.
Responsibilities
Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets
Implement the account management strategy and influence the overall strategic direction of account (s)
Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area
Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business
Build and establish relationships with some of the largest accounts within the Hi Performance division
Review existing products, provide regular commercial and service reports, updates and support during tender updates and new proposals
Identify new growth areas and drive performance through engagement and awareness to maximize revenue
Requirements
Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areas
A Full driving license
A strong ability to work independently & remotely with travel as needed
Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
Ability to deliver dynamic & professional presentations
Benefits
Competitive salary
Company Car
Sales bonus scheme
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
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