Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Online Experience Advisor at DriveTime contacting customers interested in vehicle purchases. Utilizing an online database to set appointments and provide high quality customer service in a hybrid setting.
Responsibilities
- Contact customers interested in purchasing a vehicle
- Work from a centralized location
- Utilize an online database to service potential customers
- Set appointments and achieve appointment goals
- Communicate via DriveTime platforms including text, chat, and email
- Develop professional relationships with customers and dealerships
- Explain steps of the sales process to customers
- Maintain positive relationships with team members and Sales team/dealership employees
- Conduct business within DriveTime policies and procedures
Requirements
- High School Diploma or GED required
- Associates degree preferred
- Passionate and goal-oriented
- Detail-oriented
- Excellent verbal and written communication skills
- Timely
- Positive emotional resilience.
Benefits
- Medical, dental, and vision coverage
- 401(K)
- Company paid life insurance policy
- Short and long-term disability coverage
- Growth Opportunities
- Tuition Reimbursement
- Wellness Program
- Game Room
- In-House Gym
- Social Events
- Paid Time Off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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