Hybrid Area Manager – Operations

at Driven Brands Inc.

• Job title: Area Manager – Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Area Manager of Operations improving CARSTAR franchise operational performance in Montreal area through coaching and consultation. Supporting initiatives and maintaining standards for franchise locations.

Responsibilities

• Improve the operational performance and profitability of each franchised center.
• Manage and resolve customer complaints (case management).
• Attend business group meetings as required.
• Support EPGs (Edge Performance Groups) and operational performance groups when required.
• Monitor and ensure implementation of actions agreed with franchisees following these meetings.
• Coach and mentor franchisees and center managers to increase territory profitability.
• Participate in operations meetings, the annual CARSTAR conference, EPGs and any additional required training.
• Verify and maintain compliance with CARSTAR standards and contractual obligations.
• Support and promote CARSTAR initiatives.
• Prepare and submit a visit report for each center visited.
• Update all reported key performance indicators (KPIs) on a monthly basis.
• Support the onboarding process for new franchisees, as needed.
• Support the contract renewal process and contribute to retention of existing centers.
• Provide timely and effective responses to all communications.
• Achieve assigned objectives and targets.
• Perform any other duties related to the role.

Requirements

• Bachelor’s degree or equivalent management experience
• Experience in a multi‑unit management role, operational consulting, or equivalent experience (5–7 years in the industry)
• Proficiency in Microsoft Office: Outlook, Word, Excel, PowerPoint
• Familiarity with accounting systems (QuickBooks, Peachtree, etc.)
• Knowledge of collision repair management systems (Mitchell, Summit, BodyShop Connect, CarCollision, etc.) and estimating software
• Significant hands‑on experience in the collision repair industry and/or property/damage insurance
• Ability to analyze operational KPIs
• Good understanding of financial principles: accrual accounting, analysis of financial KPIs, and the ability to read and interpret an income statement, balance sheet and other required financial statements
• Knowledge of accounts receivable and accounts payable management
• Availability to travel 70–80% of the time

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements