Customer Success Manager connecting AI startup to rehabilitation clinics. Responsible for client management, integration projects, and fostering long - term relationships.
About the role
- Vice President, Client Success responsible for managing services and ensuring client satisfaction. Leading the Client Success team at Ventra Health for healthcare solutions.
Responsibilities
- Responsible for best-in-class client service and delivery and strategic planning.
- Maintain long-term executive/client level relationships for key accounts.
- Manage, develop/train, and lead the Client Success team.
- Oversee the successful implementation of new clients and programs.
- Implement and maintain KPIs and analytics for all client accounts performance.
- Ensure client concerns and issues are resolved timely.
- Central point of contact for integration with all departments.
Requirements
- Bachelor’s or higher degree in Healthcare, business or related fields.
- Ten (10) years of progressive responsibility in Healthcare.
- Seven (7) years in healthcare, revenue cycle management, or related field.
- Basic familiarity with medical billing and terminology.
- Basic familiarity with the current regulatory environment for healthcare.
- Ability to read, understand, and apply state/federal laws, regulations, and policies.
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
- Ability to remain flexible and work within a collaborative and fast paced environment.
- Proven strong leadership/management skills.
Benefits
- Eligible for performance-based incentive plan
- Referral bonus available for referring a friend
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager connecting an AI startup specializing in healthcare with rehabilitation clinics. Focus on client relationships, project management, and tailored solutions in a dynamic environment.
Looking for a Revenue Operations Analyst (HubSpot) to manage data quality and CRM usage for a global team. Collaborate to enhance sales and marketing processes and strategies.
Customer Success Manager ensuring exceptional onboarding and support to boost customer satisfaction at SaaS HR - Tech startup. Engaging with clients to enhance user adoption and upselling opportunities.
Customer Success Manager at Sylvera, focusing on client relationships in EMEA for carbon market engagement. Driving product adoption and supporting account growth with a mission - driven approach.
Location Success Manager managing and expanding client locations at flexible labor market platform. Combining relationship management and sales through data - driven advice while ensuring smooth operations.
CRM Specialist managing HubSpot for Kamino, a comprehensive financial management platform in Brazil. Focusing on innovative growth strategies and automated solutions.
Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
Werkstudent:in in Customer Success & Care bei No Bad Days Club in Berlin. Verantwortlich für B2B - Kundenbetreuung und CRM - Pflege.
Customer Success Intern at Rue des Vignerons handling client relations and support duties. Collaborating on client satisfaction while working in a hybrid environment from Toulouse, France.