Customer Success Manager managing relationships and communication for Brink's customers. Ensuring customer satisfaction and navigating complex needs with a focus on operational improvements.
Responsibilities
Manage relationships and all customer communication
Handle escalations, project management, problem resolution, root cause analysis, and more
Monitor customer satisfaction levels to ensure the highest quality of service
Build and maintain strong working relationships with various levels of internal and external customers
Collaborate with cross-functional teams, including sales, operations, and other resources
Requirements
Bachelor’s degree in Business, Marketing, Logistics or related field
5+ years of experience in customer success, account management, or related roles
Knowledge of key systems and tools relevant to the role
Ability to travel on short notice to customer meetings and/or support Brink’s branch operations
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