Utility Engagement Program Manager executing early‑stage power engagement for data center development. Collaborating with utilities and internal teams across North America for capacity management.
About the role
- Partner Program Manager optimizing and scaling global partner programs for DocuSign's reseller and distributor ecosystems. Designing high-impact frameworks to drive activation and profitability.
Responsibilities
- Own the strategy, design, and execution of the Sell Track, focused on partners who resell, distribute, and transact DocuSign offerings
- Define the partner journey including lifecycle phases, competency requirements, incentives, and benefits—ensuring it aligns with reseller and distributor business models
- Integrate AI-enabled insights to identify opportunities for growth, scale, and partner performance optimization
- Build and maintain scalable global partner programs across the full partner lifecycle: recruitment, onboarding, enablement, incentives, benefits management, compliance, and performance tracking
- Develop incentive structures (rebates, MDF, accelerators, and performance-based benefits) that drive reseller and distributor engagement and revenue outcomes
- Embed AI-driven enablement, automation, and analytics as foundational elements of program delivery
- Establish program governance models, KPIs, and scorecards to monitor partner performance and incentive ROI
- Utilize analytics and AI forecasting to evaluate program health, partner profitability, and the effectiveness of incentives, making iterative improvements based on data-driven insights
- Partner with operations and analytics teams to create scalable, automated partner workflows for incentives, deal management, and program compliance
- Ensure partner programs are measurable, efficient, and tightly aligned to global GTM and revenue objectives
- Collaborate with channel leaders, alliances teams, marketing, product, finance, legal, enablement, and operations to bring programs to market and ensure seamless execution
- Lead cross-functional initiatives that enhance partner experience, streamline incentive operations, and reinforce partner value
- Develop executive-level reports, dashboards, and presentations using AI-enhanced visualization tools to inform senior leadership and influence strategic decisions
- Communicate program performance, partner outcomes, and incentive impact clearly and confidently
- Define and optimize the end-to-end partner experience for resellers and distributors
- Use AI-enabled personalization, improved partner portal functionality, and scalable digital engagement to enhance partner satisfaction and program adoption
Requirements
- 12+ years of experience in reseller & distributor partner programs, channel strategy, or ecosystem management within technology or SaaS
- Experience building and managing reseller and distributor-focused partner programs, including incentives, benefits, and performance frameworks
- Experience using AI tools or automation to scale partner engagement, operations, or program analytics
- Experience with reseller and distributor business models, sales motions, margin structures, and value creation levers
- Ability to design and implement incentive programs aligned to business goals (rebates, MDF, accelerators, performance-based rewards)
- Bachelor’s degree in Business, Marketing, or related field
- Preferred MBA
- Strong analytical and financial modeling skills, including evaluating partner ROI and incentive effectiveness using AI-enhanced insight
- Demonstrated ability to influence and collaborate across functions, regions, and partner segments
- Exceptional communication, program management, and stakeholder engagement skills
- Familiarity with AI-powered partner management platforms, analytics solutions, and partner enablement systems
- Experience launching, scaling, and managing global SaaS reseller/distributor programs
- Ability to thrive in a fast-paced, evolving, and matrixed environment
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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