Area Manager for Swiss Romandie at KIKO Milano overseeing regional store operations and driving sales performance. Leading teams to create exceptional customer experiences in an innovative cosmetics company.
About the role
- Solution Deployment Manager onboarding multiple clients to Docebo's AI-powered learning platform. Collaborating with Help Desk Specialists and Customer Account Managers to ensure successful onboarding.
Responsibilities
- Deal with customers from different countries, managing multiple projects concurrently;
- Consult and Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customiSation and integration/technical projects) to meet client objectives
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
- Prevent, identify, quantify, and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
Requirements
- **Fluent in German both written and spoken**
- Fluency in English both written and spoken
- Great understanding of consulting processes and software implementation
- Experience in an IT Project Manager role or in IT service implementation and delivery
- Experience working with clients in the ‘Large Accounts/ Enterprise’ space
- A natural inclination to resolve customer problems and help them be highly successful.
- Ability to travel as required
- Experience in HR/ E-Learning / Learning Management industry is preferred
Benefits
- Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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