Hybrid Operations Manager

at dLocal

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €59,544 - €71,453 per year
• Degree requirement: No Education Requirement
• Tech skills: SQL
• Location requirements: Hybrid, Valletta, Malta

About the role

• Operations Manager responsible for ensuring productive operations and business analysis in a fintech company. Collaborating with global teams and optimizing local integrations for improved performance.

Responsibilities

• Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
• Implement efficient processes and look for new opportunities
• Oversee the implementation of technology solutions throughout the organization
• Manage relations and negotiations with partners and local acquirers
• Evaluate risk and lead quality assurance efforts
• Analyzing performance results and optimize accordingly
• Understand dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc).

Requirements

• Experience in the payments industry
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Experience leading a team
• Knowledge of data analytics and reporting
• Knowledge of SQL required
• Familiarity with all business functions, including legal, finance, product and IT
• Outstanding presentation, reporting and communication skills
• Attention to detail
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Fluent in written and verbal English.

Benefits

• Flexibility: We have flexible schedules, and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world, coworking with your team? We’ve got your back!