Director of GTM Operations at Diligent Corporation leading commercial strategy and revenue operations. Collaborating across teams to drive sales efficiency and growth in a hybrid work environment.
Responsibilities
Partner with the CCO and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
Translate complex data into actionable recommendations for Commercial leaders
Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity
Own and evolve the global sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments.
Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting
Lead territory design, ensuring sales coverage aligns with market opportunities and business objectives
Continuously optimize territory assignments and GTM approaches based on performance data and growth trends
Requirements
10+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations, with at least 2 years in a senior leadership role.
Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
Deep expertise in Salesforce, Outreach, Gong, and other GTM tools.
Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.
Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives.
Experience designing sales methodologies and commercial processes that scale in B2B SaaS.
Comfort working cross-functionally and influencing without authority — excelling at aligning diverse stakeholders around common goals.
High EQ, clear communication skills, and a strong sense of ownership.
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