CRM Tech Specialist acting as a technical bridge in CRM operations at Fanatics. Ensuring reliability and efficiency across the CRM technology ecosystem with hands - on role in integrations and automation.
About the role
- Customer Success Specialist fostering relationships and driving outcomes for Digitopia clients. Collaborating with teams to ensure customer adoption and satisfaction in a hybrid work environment.
Responsibilities
- Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long-term partnerships.
- Drive onboarding & adoption: Collaborate with cross-functional teams to ensure smooth onboarding, integration, and time-to-value for new customers and partners.
- Run regular check-ins: Understand needs, address concerns, identify upsell/cross-sell opportunities, and support mutual growth.
- Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.
- Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.
- Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.
- Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.
Requirements
- Minimum 5 years of experience in Customer Success and/or management consulting.
- Proven track record managing customer & partner relationships and driving business results (retention, growth, satisfaction).
- GenAI fluency: You’re comfortable with generative AI tools and excited by the potential of agentic AI solutions to automate everyday tasks.
- Growth mindset: You’re a learner, unlearner and relearner, ready to navigate ambiguity and keep evolving.
- High energy & ownership: You’re proactive, hard-working, and thrive in fast-paced environments; bringing “explosive energy” and a get-things-done attitude.
- Excellent communication skills in English (written & verbal) with strong interpersonal presence.
Benefits
- Impact from Day 1: You’ll shape customer outcomes that executives rely on globally.
- Continuous growth: We fund courses, conferences and internal hackathons.
- Hard-working, high-bar culture: Ambitious goals, strong ownership, and real team support.
- Balanced flexibility: Enjoy hybrid working, flexible hours and generous paid time off.
- Supportive culture: We’re a diverse, international team that values authenticity and bold ideas.
- Long-term rewards: Competitive salary with stock options tied to your lasting impact.
Job title
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