Hybrid Project Manager

at Diabolocom

• Job title: Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Paris, France

About the role

• Project Manager implementing cloud solutions for clients at Diabolocom. Overseeing complex projects and collaborating with various teams for successful delivery.

Responsibilities

• You manage complex end-to-end projects in both Build and Run phases for clients across various sectors (retail, healthcare, real estate, etc.): scoping, solution configuration (contact center, AI...), integration with the client’s IT ecosystem (CRM, business applications), testing phases, deployment and continuous optimization.
• You oversee project governance by defining governance structures, setting milestones, managing risks, and ensuring commitments are met (quality, timelines).
• You are responsible for the telecom aspects of projects: number allocation, portability, handling regulatory updates from ARCEP, etc.
• You manage client relationships and lead steering committee meetings.
• You act as a trusted expert advisor, providing recommendations based on industry best practices to optimize the performance of deployed solutions.
• You work closely with Sales, Product, Technical and Customer Operations teams.
• You contribute to the continuous improvement of internal processes.

Requirements

• Experience implementing SaaS solutions.
• Proven experience interacting directly with clients.
• Engineering degree with significant project management experience, preferably at a cloud software vendor.
• Customer-focused with excellent organizational skills.
• Strong interest in web technologies and the ability to collaborate effectively with internal teams.
• Excellent verbal and written communication skills in French and English.
• Spanish language skills are a plus.

Benefits

• Direct interaction with clients from diverse industries
• An international working environment where English is the primary language
• Full ownership of project management, from understanding client needs to implementing the solution
• Comprehensive onboarding program
• Multicultural team with colleagues from 5 countries and 10 different nationalities
• Choice of hardware: PC or Mac
• 2 days of remote work per week
• Meal vouchers (Swile card)
• Exciting team-building events in various locations: Corsica, Marrakech, Djerba...
• High-impact role in a company that values your contribution
• Opportunity to join a fast-growing company offering strong career prospects
• Central Paris location, near the Opéra Garnier