Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Global Process Owner for Dexcom's technical support process, owning design, reliability, and governance for customer success. Engaging stakeholders and leading global teams for transformational support.
Responsibilities
- Architect and own the end-to-end technical support process for Dexcom globally
- Engage stakeholders and build strong partnerships within Tech Support and with internal teams
- Create a proactive support service strategy that anticipates customer needs and exceeds expectations
- Harmonize and standardize global processes for agility, quality, and excellence
- Drive impactful transformation using digital platforms, automation, and AI
- Lead, mentor, and energize a world-class global team
Requirements
- Typically with at least 13 years of relevant experience
- Typically with at least 8 years people management experience
Benefits
- A full and comprehensive benefits program
- Growth opportunities on a global scale
- Access to career development through in-house learning programs and/or qualified tuition reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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