Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Junior IT Support Analyst overseeing daily IT operations support at GFT. Collaborating with infrastructure teams and assisting users with corporate devices and systems.
Responsibilities
- Provide IT support and respond to service desk tickets
- Support end users and corporate devices (Windows and managed devices)
- Assist with user and access administration (Active Directory / Azure AD)
- Provide basic Microsoft 365 support (Outlook, Teams, SharePoint)
- Support implementation and validation of security and compliance policies (e.g., Intune)
- Log and document incidents and service requests
- Interact with internal teams and external vendors when necessary
Requirements
- Currently enrolled in or completed a degree in IT or a related field
- Basic knowledge of Windows environments and networking
- Basic knowledge of Microsoft 365
- Advanced English (reading, writing, and speaking)
- Good communication, organizational skills, and a willingness to learn
Benefits
- Multi-benefit card – choose how and where to use it
- 90% scholarship support for undergraduate, postgraduate, MBA and language courses
- Flexible working hours
- Personalized career plan and opportunities for international career development
- Gympass
- Private pension plan
- Childcare allowance and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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