Technical Support Associate providing assistance to hearing care professionals and troubleshooting technical inquiries for Sonova's hearing solutions. Join a collaborative team in improving audiological customer support.
About the role
- Senior Technical Analyst implementing Retail technology applications at Tapestry. Supporting the EU Retail and Omni Channel application environment with a focus on collaboration and performance management.
Responsibilities
- Leverage in-depth technical knowledge to implement and support technology applications
- Develop, configure and support the end-to-end EU Retail and Omni Channel application environment
- Configure, maintain, upgrade and control existing systems and applications
- Collaborate with outsourced vendors and IT Local and Global Technology Teams
- Assist in management of day-to-day operation of multiple Vendors
- Ensure that application deployment projects are effectively supported
- Review and analyze existing application performance
- Monitor and guide 2nd Level vendor partners
- Participate in Major Incident calls and manage incidents
- Work closely with Store opening coordinators for smooth store openings
- Manage inventory assets assigned to stores and depots.
Requirements
- Education – University Degree or equivalent
- Fluent written and spoken English
- In-depth experience and an interest in understanding Retail Business process
- Minimum 2 – 5 years’ experience in Retail
- Demonstrable knowledge of Retail POS Systems ideally Oracle (X-Store), APTOS and IBM OMS / Sterling
- In-depth knowledge of payment systems e.g. ADYEN / SVS / ValueLink
- In-depth experience and a willingness to further learn SQL, XML and database management
- Ability to travel occasionally to EU and farther afield (US / Asia)
- Experience working in a global organization.
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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