Account Manager responsible for managing renewals and expansions with Mid - Market customers at Loopio. Building relationships and driving customer success within a fast - growing company.
About the role
- Collections Account Manager managing own caseload of pre-litigation matters for corporate clients. Key responsibilities include debt recovery and client relationship management in a leading law firm.
Responsibilities
- Manage own caseload of pre-litigation matters on behalf of corporate clients
- Action new instructions received from clients
- Take agreed actions to recover debt
- Work with complex disputes adhering to regulations
- Highlight and deal with vulnerable customers effectively
- Manage transactions according to client service level agreements
- Build and maintain effective professional relationships
- Communicate effectively with all parties
- Handle customer complaints promptly
- Monitor and review payments from debtors
- Adhere to company standards, policies and procedures
- Contribute positively to departmental activities
- Undertake relevant training as required
Requirements
- Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)
- Previous experience of using case management systems
- Previous experience of working within a telephone environment
Benefits
- Hybrid Working
- Profit Share Scheme
- Medicash
- Employee Assistance Programme and high street discounts
- Birthday off
- Pension
- Death in Service Insurance
- Annual leave
- Legal Fees
- Recruitment Incentive
- Season Ticket Loan
- Cycle to Work Scheme
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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