Customer Service Rep/Agent managing customer inquiries and order processing for Bridgestone in Poznań. Collaborating with internal teams to ensure satisfaction and operational excellence.
About the role
- Technical & Audiology Support Specialist providing support and solutions for hearing systems in Switzerland. Engaging with clients and managing orders with technical expertise.
Responsibilities
- Technical and audiological support by telephone and email for hearing care professionals in the German-speaking and Romandy (French-speaking) regions of Switzerland
- Professional, structured and timely handling of customer orders for in-the-ear (ITE) hearing systems, from order entry to final delivery
- Analysis and resolution of quality issues and support in handling complaints
- Support and participation in internal projects as well as implementation and management of technical and audiological projects for customers
- Technical point of contact for the Customer Service team and close collaboration with Sales, Marketing & Services, Logistics, and the international production center in Poland
Requirements
- You have completed training in audiology or hearing instrument technology and possess technical interest and know-how
- Aptitude and interest in working with IT systems / computer skills (MS Office, ERP, CRM)
- You enjoy direct customer contact and proactively support customers by sharing knowledge and solutions
- Your working style is structured, precise, and needs- and solution-oriented
- You have excellent spoken and written German and good English skills. French language skills are an advantage
Benefits
- A company committed to improving the quality of life for people with hearing impairments
- Exciting and responsible tasks
- Collegial, dynamic team with an open communication culture
- Freedom to shape and implement your ideas and achieve targets
- A supportive environment with opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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