Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
About the role
- Customer Service Representative acting as first point of contact for customers at Bridgestone. Managing order processing and resolving customer issues while collaborating with internal teams.
Responsibilities
- You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
- Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
- Record and process custom/special orders and coordinate with relevant teams.
- Respond promptly to escalated customer issues and ensure resolution.
- Act as the first point of contact for customer queries and complaints.
- Provide advanced product/service information and support fitment inquiries.
- Follow sales and channel dynamics to provide tailored suggestions to customers.
- Build strong customer relationships and adopt customized strategies.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- Previous experience in customer service roles is an advantage
- SAP knowledge
- Basic Excel skills
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
- Ability to navigate data and use Power BI for insights
- Portuguese C1
- English C1
- Strong communication and problem-solving skills
- Customer focus and ability to manage complex issues
- Collaborative mindset and ability to work across departments
- Goal-oriented and proactive approach
- Ability to prioritize and manage multiple tasks
- Resilience in handling challenging customer situations.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.