Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
About the role
- Customer Service Representative handling cash transactions and ensuring customer service excellence at H&S Energy stations. Responsible for food and beverage handling, store presentation, and safety compliance.
Responsibilities
- Greet all customers with enthusiasm and professionalism
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction
- Communicate current promotions, loyalty programs, and product recommendations
- Operate the Point of Sale (POS) system accurately
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed
- Maintain signage, promotional materials, and pricing accuracy
- Prepare and maintain food and beverage stations
- Follow all safety procedures and emergency response protocols
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
Job title
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