Program Manager overseeing client implementations across hosted and on-premises payments solutions. Managing project lifecycles and coordinating cross-functional teams for successful delivery.
Responsibilities
Lead end-to-end implementation projects from initiation through closure
Develop and maintain project plans, work breakdown structures, schedules, and resource assignments using Microsoft Project, SmartSheet or equivalent tools
Facilitate governance meetings with clients and internal teams to communicate status, milestones, risks, and action items
Review project documents (SOWs, change controls, closures) to confirm scope and deliverables
Coordinate cross-functional teams including engineering, operations, infrastructure, delivery services, customer care, and client resources
Manage and status report regularly on hosted and on-premises implementations, including environment provisioning, deployments, configuration, data migration, user access, and validation
Identify and resolve project issues, monitor progress, and implement corrective actions
Drive process improvement and standardization across implementation projects
Requirements
Bachelors in Business, Mathematics or Computer Science and 5+ years experience or HS/GED and 9+ years experience
5+ years project/program management experience with client-facing delivery
Experience with Microsoft Project or comparable project planning tools
5+ years project management in FinTech, payments, treasury, or B2B implementations
Experience with hosted and on-premises deployments
Knowledge of financial workflows, payment rails, and treasury operations
PMP certification or equivalent project management credential
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
Job title
Program Manager – Financial Services Implementation
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