Quality Improvement Safety Program Manager at Emory University supporting quality improvement and safety projects across department locations. Collaborating with clinical and administrative teams for optimized care delivery.
About the role
- Program Manager overseeing client implementations across hosted and on-premises payments solutions. Managing project lifecycles and coordinating cross-functional teams for successful delivery.
Responsibilities
- Lead end-to-end implementation projects from initiation through closure
- Develop and maintain project plans, work breakdown structures, schedules, and resource assignments using Microsoft Project, SmartSheet or equivalent tools
- Facilitate governance meetings with clients and internal teams to communicate status, milestones, risks, and action items
- Review project documents (SOWs, change controls, closures) to confirm scope and deliverables
- Coordinate cross-functional teams including engineering, operations, infrastructure, delivery services, customer care, and client resources
- Manage and status report regularly on hosted and on-premises implementations, including environment provisioning, deployments, configuration, data migration, user access, and validation
- Identify and resolve project issues, monitor progress, and implement corrective actions
- Drive process improvement and standardization across implementation projects
Requirements
- Bachelors in Business, Mathematics or Computer Science and 5+ years experience or HS/GED and 9+ years experience
- 5+ years project/program management experience with client-facing delivery
- Experience with Microsoft Project or comparable project planning tools
- 5+ years project management in FinTech, payments, treasury, or B2B implementations
- Experience with hosted and on-premises deployments
- Knowledge of financial workflows, payment rails, and treasury operations
- PMP certification or equivalent project management credential
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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