Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- Small Business Program Manager responsible for expanding the company's Small Business Program and Liaison Office. Leading compliance, strategy, and execution for small business engagement within federal contracting.
Responsibilities
- Build, formalize, and mature the company's Small Business Program and Liaison Office, expanding on current foundational elements.
- Design and implement small business strategies, policies, and procedures that align with FAR, DFARS, and SBA regulations.
- Develop, manage, and submit Small Business Subcontracting Plans and related documentation for new proposals and existing contracts.
- Ensure compliance with small business goals and reporting requirements, including preparation and submission of Individual Subcontracting Reports (ISR) and Summary Subcontracting Reports (SSR) in the Electronic Subcontracting Reporting System (eSRS).
- Represent the company during SBA audits, CPSRs, and other federal compliance reviews.
- Partner with growth and business development teams to integrate small business strategies into capture and proposal efforts.
- Identify, engage, and maintain relationships with small and diverse businesses (e.g., SDBs, WOSBs, HUBZone, VOSBs, SDVOSBs) to expand a qualified supplier base.
- Conduct outreach, participate in industry matchmaking events and conferences, and represent the company at federal small business engagement forums.
- Develop training, toolkits, and internal advocacy programs to build awareness of small business requirements and drive adoption across teams.
- Generate metrics, dashboards, and executive reports to track program performance and identify areas for improvement.
- Lead or contribute to economic inclusion initiatives, mentor-protégé programs, and corporate supplier diversity goals.
- Develop solicitations, evaluate proposals, conduct negotiations, and issue compliant small business subcontract awards.
- Process subcontract modifications, including changes to scope, funding, and period of performance.
- Ensure subcontract documentation is complete, accurate, and CPSR-compliant.
- Collaborate with program management, finance, and technical teams to resolve subcontractor performance and compliance issues.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain, Contract Management, or related field.
- Minimum of 7–10 years of experience in government contracting, supplier diversity, or procurement, with 5+ years in a leadership or management capacity.
- Proven track record in developing and implementing compliant small business subcontracting plans.
- Experience with federal acquisition regulations (FAR/DFARS), SBA requirements, eSRS reporting, and CPSR preparation.
- Familiarity with the defense and/or federal civilian contracting environment.
- Prior experience standing up or significantly expanding a small business program is highly desirable.
- Demonstrated experience owning and delivering compliant subcontracting programs in a CPSR-regulated environment.
- Experience being directly accountable for ISR/SSR submissions and subcontracting goal performance.
- Proven ability to establish structure and process in environments lacking mature small business governance.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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