SMB Account Manager supporting small to medium restaurant partners in Kuwait. Driving business performance and building strong relationships with Deliveroo and restaurant partners.
Responsibilities
Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants
Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed
Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
Negotiating with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue
Be the point representative of your partners and liaise effectively with our teams to resolve partner needs
Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo
Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance
Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth
Requirements
2+ years experience in an Account Management role or similar
Strong relationship building skills, with clear evidence of producing results
Strong written and verbal communication skills
BSc/BA in business, engineering, Economics or a related field is preferred
Experience with Excel, Google Sheets or formula based tools
A self-starter; proactive & always thinking of what the next step needs to be in order to future proof the operations
Strong negotiation skills
Solution-oriented individual using data to back decision-making
Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
A fantastic communicator with a "get it done" mindset, well-organised and efficient
Looker and Power BI experience are a plus
Fluency in English and Arabic is a MUST
Benefits
Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
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