Partnerships Executive supporting global airport experience network. Providing operational and administrative support to the Partnerships team.
About the role
- SMB Account Manager supporting small to medium restaurant partners in Kuwait. Driving business performance and building strong relationships with Deliveroo and restaurant partners.
Responsibilities
- Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants
- Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed
- Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
- Negotiating with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue
- Be the point representative of your partners and liaise effectively with our teams to resolve partner needs
- Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo
- Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance
- Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth
Requirements
- 2+ years experience in an Account Management role or similar
- Strong relationship building skills, with clear evidence of producing results
- Strong written and verbal communication skills
- BSc/BA in business, engineering, Economics or a related field is preferred
- Experience with Excel, Google Sheets or formula based tools
- A self-starter; proactive & always thinking of what the next step needs to be in order to future proof the operations
- Strong negotiation skills
- Solution-oriented individual using data to back decision-making
- Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
- A fantastic communicator with a "get it done" mindset, well-organised and efficient
- Looker and Power BI experience are a plus
- Fluency in English and Arabic is a MUST
Benefits
- Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
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