Hybrid Consumer Strategy & Operations Associate

at Deliveroo

• Job title: Consumer Strategy & Operations Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, London, United Kingdom

About the role

• Associate role in Deliveroo's Consumer Strategy & Operations focusing on user growth and improving consumer experience through data analysis. Collaborating across teams to execute growth strategies.

Responsibilities

• You’ll be part of the Consumer Strategy & Operations (S&O) team, the central function responsible for driving platform Monthly Active User (MAU) growth, order frequency, Average Order Value (AOV) and consumer-side P&L performance.
• In this role, you’ll support and lead high-impact workstreams that inform where and how we grow, improve the consumer experience, and shape how we drive long-term commercial value from our customers.
• You’ll partner closely with Product, Marketing, Commercial, Analytics and local markets to translate strategy into execution.
• Work with senior team members to shape growth strategies across markets, segments, or verticals.
• Conduct analytical deep-dives to size opportunities, assess performance gaps, or inform new initiatives.
• Structure insights clearly to support decision-making and prioritisation by senior stakeholders.
• Own the tracking and reporting of key consumer KPIs (e.g. MAU, order rate, AOV) across workstreams.
• Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting.
• Support OKR planning and in-quarter performance reviews for initiatives you contribute to.
• Lead specific workstreams or initiatives within broader cross-functional programs.

Requirements

• Has 2-4 years experience in consulting, investment banking or in a strategy function; experience in logistics, e-commerce or a customer-obsessed business is a plus.
• Has a hands-on mentality and is willing to get stuck into shaping how consumers engage with Deliveroo.
• Can prioritise effectively while working on multiple projects concurrently and independently.
• Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively.
• Strong problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions.
• Highly analytical mindset with the ability to break down large data sets and turn them into actionable insights.
• Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally.
• London-based with a minimum of three days required in the office.
• Knowledge of core SQL.
• Experience in a start-up environment (or as an entrepreneur).

Benefits

• At Deliveroo we know that people are the heart of the business and we prioritise their welfare.
• We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.