Working as a student in Fintech Operations at a Berlin startup, ensuring payment processing and customer support. Engage with real customers while learning about the private credit sector.
About the role
- Sales & Operations Planning Manager at Caterpillar overseeing global teams for demand planning excellence. Focused on improving customer experiences and driving process innovation.
Responsibilities
- You will lead your team to embed rigorous demand‑planning and execution processes across our Dealer and Customer network, driving progress toward our primary goal of improved Physical Availability.
- Your team's primary focuses will be Major Component Forecasting: Work closely with our mining dealers and customers on the creation and transmission of their long-term component repair forecast.
- Ensure adequate component coverage across a dealer's service fleet.
- Collaborate with Dealers and Customers to improve forecast accuracy (Conformance) utilizing a continuous improvement framework.
- Demand Plan Execution: Support dealers and customers through the execution of the PRISM S&OP process.
- Leverage PRISM Connect to visualize demand plan and identify supply gaps and risks.
- Drive demand plan execution through the timely placement of future-dated orders.
- Process Expansion: Support PRISM Expansion through the engagement and onboarding of additional Cat Dealers and Customers.
- Leverage cross-functional support from Aftermarket Sales Managers and Strategic Accounts.
- Champion PRISM across the Dealer and Caterpillar network.
Requirements
- Customer Focus: Experience with Caterpillar dealer networks or similar distribution models.
- Customer‑centric mindset focused on improving service levels and customer experience.
- Partnership‑driven approach to long‑term planning and forecast alignment.
- Project Management: Knowledge of effective project management strategies and tactics.
- Experience in inventory management, S&OP and demand planning.
- Understanding of aftermarket, service operations, and component repair cycles.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
- Top Candidates will also have: Experience in mining, heavy equipment, or industrial aftermarket environments.
- Global or regional leadership experience.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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