Budget & Operations Analyst supporting financial operations and complement management for Seniors Services in Toronto. Overseeing budget preparation, reporting, and compliance within the division.
About the role
- Working as a student in Fintech Operations at a Berlin startup, ensuring payment processing and customer support. Engage with real customers while learning about the private credit sector.
Responsibilities
- Allocate payments to outstanding receivables
- Review system suggestions
- Investigate unallocated transactions and assign them manually
- Handle incoming tickets, live chat, and inbound calls professionally and empathetically
- Escalate unresolved cases according to defined procedures
- Proactively report recurring issues — your input will directly contribute to improving our processes
- Document your work thoroughly
Requirements
- Initial experience in customer service, administrative processing, or a related field
- Currently enrolled at a German university
- Fluent German (C1+) and English
- High attention to detail; enjoyment of structured, recurring tasks
- Empathetic and calm communication style
- Confident user of web-based tools and dashboards
- Self-organized and able to work independently
Benefits
- Genuine insight into private credit and institutional lending
- Work directly with an experienced founding team
- Work closely with customers
- Hybrid work model after onboarding
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