Batmaid is a Swiss cleaning company that simplifies your life by bringing well-being hospitality into your home while fighting the black market and work precarity across Europe.
Focused on innovation and technology, we enable our customers to book quickly and easily a cleaning service that meets their needs.
Batmaid operates in Switzerland, Luxembourg, France, Italy, Poland, Germany, Netherlands, Belgium.
Many more are yet to come.
The company was founded by Andreas Schollin-Borg in 2015 and is headquartered in Lausanne, Switzerland.
For more information, visit our company site at www.batmaid.ch or our career site at https://careers.batmaid.com/en.
#batmaid #ethicalcleaning #fightblackmarket

Batmaid

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operations

Batmaid is Switzerland's leading home cleaning company, offering high-quality cleaning services for homes, businesses, and end-of-tenancy situations. Established in 2015, Batmaid employs and insures all its cleaners under permanent contracts, adhering to the sector’s Collective Bargaining Agreement. Their services are customizable through a user-friendly app, allowing clients to book and manage cleanings with ease. Batmaid aims to provide a hassle-free experience, lifting the burden of employer responsibilities from the client, and ensuring all social charges and insurances for cleaners are managed by the company. With excellent reviews and a strong presence across Swiss cities, Batmaid is dedicated to enhancing the quality of life by providing tailored cleaning support for all, including students, new parents, and those recovering from injury.

Batmaid is a Swiss cleaning company that simplifies your life by bringing well-being hospitality into your home while fighting the black market and work precarity across Europe. 

Focused on innovation and technology, we enable our customers to book quickly and easily a cleaning service that meets their needs.

Batmaid operates in Switzerland, Luxembourg, France, Italy, Poland, Germany, Netherlands, Belgium. Many more are yet to come. 

The company was founded by Andreas Schollin-Borg in 2015 and is headquartered in Lausanne, Switzerland.

For more information, visit our company site at www.batmaid.ch or our career site at https://careers.batmaid.com/en.

#batmaid #ethicalcleaning #fightblackmarket

• You lead, coach and develop a multilingual team of agents, ensuring they have the tools and support to succeed. You aren't just a supervisor; you are a mentor.
• You monitor ticket flows and scheduling, ensuring we always deliver Swiss-quality service. You use your analytical mindset to spot trends and suggest improvements.
• You act as the escalation point for complex cases, handling them with empathy and professionalism. You also coordinate with our remote senior management and HR/IT team.
• You maintain our SOPs and knowledge base, ensuring our processes stay lean and effective as we grow.

Operations Team Lead, German-speaking

Operations Team Lead managing a multilingual team in Lisbon's customer service hub. Focusing on operational excellence while providing mentorship and leadership in a high-growth environment.

frontend-engineer

• Develop new frontend solutions for web applications and web-based iOS/Android applications
• Review requirements and designs
• Diagnose and fix bugs
• Write clean,and maintainable code, adhering to established best practices
• Monitoring and improving front-end performance and security
• Collaborate with cross-functional teams to define and implement new functionalities
• Clearly communicating technical concepts to non-technical stakeholders
• Own features end-to-end, from planning and architecture to deployment and monitoring
• Participate in code reviews to ensure code quality and promote knowledge sharing
• Participate in planning tech stack improvements

Frontend Developer

Frontend Developer creating user-friendly sales platforms and tools for Batmaid. Responsible for developing and maintaining web applications using React.js in a hybrid work environment.

customer-support

• You guide clients through their onboarding, make sure everything is set up for success and answer questions with empathy and clarity.
• You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
• When challenges arise, from scheduling issues to accessibility problems, you jump in, find solutions and keep things moving.
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.
• As one of the first team members in Lisbon, you help shape our processes, culture and customer experience in Portugal.

French-speaking Customer Service Representative

Customer Service Representative connecting clients and cleaning agents in Lisbon. Shaping customer experience and ensuring effective communication in a fast-growing team.

• Oversee daily operations and ensure service levels and KPIs are met
• Lead and support Team Leads and Customer Service Operators (ultimately supervising 3 to 5 Team Leads and 30-40 Operators)
• Drive productivity, quality, and continuous improvement.
• Serve as the on-site leader for all staff matters.
• Support HR processes (onboarding, performance management, warnings, terminations) with the Group HR Director.
• Foster a positive, compliant, and engaged work environment.
• Coordinate and supervise future support teams based in Lisbon (e.g. Marketing).
• Act as the local point of contact for cross-functional collaboration with HQ (Switzerland)
• Ensure smooth functioning of the office, infrastructure, and local vendors.
• Support compliance with Portuguese labor law and internal company policies.
• Provide regular reports to Group leadership on performance and staffing.
• Ensure clear communication between Lisbon teams and headquarters.

Operations Director

Managing Director overseeing Batmaid’s Lisbon operations and customer service hub. Leading team management, operational excellence, and compliance with local labor laws.

• Lead, coach, and develop a multilingual team of agents.
• Set and track KPIs
• Conduct regular performance reviews and support agent growth.
• Ensure high-quality customer interactions across calls and emails/tickets.
• Review tickets/calls for quality assurance.
• Resolve escalated issues with professionalism and empathy.
• Oversee scheduling and ensure adequate team coverage.
• Monitor ticket flow and implement process improvements.
• Maintain and update SOPs and knowledge base content.
• Track and analyze key service metrics.
• Provide regular reports to senior management (remote)
• Identify trends and suggest service enhancements.
• Guarantee service consistency in English, French, and German.
• Support internal teams with customer insights and feedback.
• Coordinate with HR, IT, and Product teams on hiring, tools, and system updates.
• Drive initiatives to improve customer satisfaction and team efficiency.
• Promote best practices and innovation in customer service delivery.

Customer Service Manager

Customer Service Manager leading a multilingual team based in Lisbon. Shaping customer experience and service quality for a European international company.

it-support

• Act as the first responder for user issues or requests raised through dedicated channels.
• Guide users where a functionality exists to complete request
• Execute changes where these are within remit
• Escalate to Level 2 issues that cannot be resolved directly by user or yourself
• Add and remove access to different tools and systems according to profile of user onboarded, offboarded or undergoing change of scope
• Update and maintain the logic present within business tools such as 3CX and Zendesk, according to user needs
• Maintain and update user documentation and process manuals
• Document requirements and processes for new developments under guidance of Product Manager
• Conduct basic, structured training for new users or for refresher training
• Write and issue communications relating to incidents, changes and new developments

Senior IT Support Specialist

(Senior) IT Support Specialist serving internal IT-related matters. Supporting Batmaid, Europe’s leading digital platform for home cleaning services in user issues and access management.

Batmaid is a Swiss cleaning company that simplifies your life by bringing well-being hospitality into your home while fighting the black market and work precarity across Europe. Focused on innovation and technology, we enable our customers to book quickly and easily a cleaning service that meets their needs. Batmaid operates in Switzerland, Luxembourg, France, Italy, Poland, Germany, Netherlands, Belgium. Many more are yet to come. The company was founded by Andreas Schollin-Borg in 2015 and is headquartered in Lausanne, Switzerland. For more information, visit our company site at www.batmaid.ch or our career site at https://careers.batmaid.com/en. #batmaid #ethicalcleaning #fightblackmarket

Batmaid

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6 jobs found

Operations Team Lead, German-speaking

Batmaid

Frontend Developer

Batmaid

French-speaking Customer Service Representative

Batmaid

Operations Director

Batmaid

Customer Service Manager

Batmaid

Senior IT Support Specialist

Batmaid