Hybrid Messaging Operations Manager

Posted 2 hours ago

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About the role

  • Messaging Operations Manager focusing on pricing and vendor management for messaging products. Driving operational efficiency and enhancing deal execution within the Revenue Operations team.

Responsibilities

  • Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors.
  • Secure competitive pricing from vendors, ensuring profitability and operational efficiency.
  • Work closely with the sales team to collaborate on pricing, deal structuring, and contract terms.
  • Manage vendor relationships to maintain favorable terms and high service levels.
  • Support the Revenue Operations team in driving profitability and optimizing deal execution.
  • Ensure compliance with internal booking policies and external regulations during deal structuring.
  • Collaborate with sales teams and other key stakeholders to ensure smooth deal execution.
  • Assist in onboarding new sales reps and providing training on quoting tools and CRM systems.
  • Implement and manage dashboards or reporting tools to monitor deal performance, pricing efficiency, and vendor relationships.
  • Drive process improvements that enhance the team’s scalability and efficiency.
  • Monitor key metrics related to pricing performance, deal closure rates, and vendor management.
  • Analyze market trends to ensure that pricing remains competitive across different regions.
  • Provide insights on SMS and WhatsApp pricing dynamics to inform strategic decisions.
  • Stay up to date on industry benchmarks to ensure Insider One maintains its competitive edge.

Requirements

  • 2-8 years of experience in deal desk operations, pricing, or related areas.
  • Strong negotiation and people skills with a proven track record of vendor management.
  • Familiarity with CRM systems and quoting tools.
  • Experience with messaging and WhatsApp products is a plus.
  • Exceptional organizational skills and attention to detail.
  • Ability to work cross-functionally and manage multiple stakeholders.
  • Comfortable in a fast-paced environment, capable of managing tight deadlines.

Benefits

  • Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
  • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
  • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
  • Help build the team you want to work with and enjoy rewarding referral bonuses.
  • Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
  • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

Job title

Messaging Operations Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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