Account Manager managing key customer relationships in industrial automation sector. Collaborating to enhance customer relations and driving business development strategies.
About the role
- Senior Account Manager at Deliverect managing Mid-Market and SMB accounts in Dubai. Driving regional revenue growth and fostering long-term relationships with a strategic focus on KSA market.
Responsibilities
- Manage a diverse portfolio of Mid-Market and SMB accounts across the region, serving as their primary strategic partner and advocate.
- Drive regional revenue growth by identifying and executing expansion opportunities, including upselling add-on products and optimizing customer commercial structures to increase MRR.
- Conduct regular Strategic Business Reviews (QBRs) and on-site client visits to deeply understand evolving business needs and foster long-term loyalty.
- Minimize churn by proactively addressing customer concerns, implementing retention strategies, and maintaining a high level of customer satisfaction.
- Utilize a data-driven approach to decision-making, creating and analyzing reports via Looker, Planhat, and other BI tools to identify growth levers.
- Collaborate cross-functionally with Finance, Onboarding, Support, and Sales teams to ensure a seamless end-to-end customer journey.
- Provide basic technical support and guidance regarding API integrations to help customers maximize the technical potential of the platform.
- Accurately forecast revenue and market trends within your assigned territory to contribute to the global Growth team’s objectives.
Requirements
- A minimum of 3 years of experience in Account Manager or Senior Account Manager roles within the SaaS industry, preferably within the F&B, POS, or aggregator landscape.
- Native-level fluency in Arabic and professional proficiency in English are essential for managing regional stakeholders and KSA-based customers.
- Proven track record of balancing relationship management with commercial sales skills.
- Technical aptitude with a basic understanding of APIs and how they facilitate commerce integrations.
- Proficiency in using CRM systems. It’s a plus if you have used tools such as HubSpot, Planhat, Looker, and JIRA.
- Exceptional resilience and adaptability, with the ability to navigate a fast-paced environment and react quickly to industry changes.
- Strong analytical skills with the ability to translate complex data into actionable business strategies.
Benefits
- Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Job title
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