Employee Relations Manager guiding employee relations and compliance in a multi - state environment for Genworth Financial. Collaborating with HR to maintain positive workplace relationships and resolve conflicts.
About the role
- Senior Account Manager at Deliverect managing Mid-Market and SMB accounts in Dubai. Driving regional revenue growth and fostering long-term relationships with a strategic focus on KSA market.
Responsibilities
- Manage a diverse portfolio of Mid-Market and SMB accounts across the region, serving as their primary strategic partner and advocate.
- Drive regional revenue growth by identifying and executing expansion opportunities, including upselling add-on products and optimizing customer commercial structures to increase MRR.
- Conduct regular Strategic Business Reviews (QBRs) and on-site client visits to deeply understand evolving business needs and foster long-term loyalty.
- Minimize churn by proactively addressing customer concerns, implementing retention strategies, and maintaining a high level of customer satisfaction.
- Utilize a data-driven approach to decision-making, creating and analyzing reports via Looker, Planhat, and other BI tools to identify growth levers.
- Collaborate cross-functionally with Finance, Onboarding, Support, and Sales teams to ensure a seamless end-to-end customer journey.
- Provide basic technical support and guidance regarding API integrations to help customers maximize the technical potential of the platform.
- Accurately forecast revenue and market trends within your assigned territory to contribute to the global Growth team’s objectives.
Requirements
- A minimum of 3 years of experience in Account Manager or Senior Account Manager roles within the SaaS industry, preferably within the F&B, POS, or aggregator landscape.
- Native-level fluency in Arabic and professional proficiency in English are essential for managing regional stakeholders and KSA-based customers.
- Proven track record of balancing relationship management with commercial sales skills.
- Technical aptitude with a basic understanding of APIs and how they facilitate commerce integrations.
- Proficiency in using CRM systems. It’s a plus if you have used tools such as HubSpot, Planhat, Looker, and JIRA.
- Exceptional resilience and adaptability, with the ability to navigate a fast-paced environment and react quickly to industry changes.
- Strong analytical skills with the ability to translate complex data into actionable business strategies.
Benefits
- Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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