Bilingual Customer Support Analyst assisting customers and agents in French and English. Providing support and resolving issues while ensuring a positive customer experience.
About the role
- Acheteur(se) & Support Technique ensuring client demands and supplier negotiations for Dedienne Aerospace. Responsible for coordinating purchase needs and maintaining supplier performance in an international environment.
Responsibilities
- Organiser le traitement des besoins d'achats exprimés par le client en vue d’établir un référentiel de prix et délais.
- Vérifier la conformité technique de la demande, et assurer le sourcing et les consultations nécessaires.
- Contribuer à la négociation des prix, qualité et délais avec les Fournisseurs.
- Passer les commandes d'achats nécessaires afin de garantir la tenue des objectifs en termes de prix, qualité et délais.
- Assurer un suivi documentaire rigoureux pour formaliser le suivi vis-à-vis du client.
- Assurer le support technique au Fournisseur ainsi que le suivi des demandes de dérogations.
- Traiter les litiges avec les Fournisseurs.
- Participer à la gestion de stock et traiter les besoins de réapprovisionnement des sites avec les équipes SAV.
- Suivre les Fournisseurs et contribuer aux revues de performance Fournisseurs.
Requirements
- En cours de validation d’un Master ou diplôme d’Ingénieur technique
- Fortes capacités de négociation et d’adaptation
- Aimer travailler en équipe dans un contexte international en forte croissance
- Être en mesure d’analyser, d’exploiter la documentation technique : lire et interpréter un plan, un dossier de fabrication et un cahier des charges
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