Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Bilingual Customer Support Analyst assisting customers and agents in French and English. Providing support and resolving issues while ensuring a positive customer experience.
Responsibilities
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Helping customers and agents navigate billing and policy questions with clarity and care.
- Providing basic software troubleshooting for customer service agents.
- Helping resolve complex customer concerns while ensuring a positive experience.
- Completing special projects as per the requirements of Camis clientele.
- Stepping in to support escalated or complex customer concerns with empathy and professionalism.
Requirements
- Professional oral and written language skills in both French and English.
- Exceptional customer service skills.
- Previous experience utilizing online resources.
- Troubleshooting and problem-solving skills.
- Ability to multitask.
- A dependable approach to your work and a strong sense of responsibility toward your team.
- Willingness to take initiative.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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