Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Jovem Aprendiz at Decathlon supporting customer service and engaging with sports enthusiasts. Ideal for passionate individuals eager to learn and grow in a hybrid work environment.
Responsibilities
- Believe in the joys and benefits of sport
- Sense of responsibility and organization
- Be action- and challenge-oriented
- Passionate about customer satisfaction
- Value teamwork and collective play
- Able to work independently
Requirements
- High school completed or currently enrolled / currently attending higher education
- Age between 14 and 24 (no age limit for people with disabilities)
- Curious and proactive to learn
- Availability to work 30 hours per week, morning/afternoon shifts
Benefits
- DecaPack: Monthly salary, transportation allowance, meal or food allowance, health and dental coverage, Dra. Decah (nutrition and sports coaching, telepsychology and telemedicine), life insurance, pharmacy assistance (Epharma)
- Passion for sport: Sports support (Gympass or TotalPass) and 30% discount on Decathlon’s own-brand products
- Corporate university offering training and development for our team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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