Cash Collector at Sidetrade handling cash collection activities and ensuring customer satisfaction. Contributing to the accounts receivable team and working in a hybrid model from Dublin, Ireland.
About the role
- Service Desk Analyst serving as first contact for client support. Engaging in problem-solving and providing efficient IT assistance as part of the Managed Services team.
Responsibilities
- Our Service Desk Analyst’s are the first point of contact for our clients.
- No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
- This position is an after hours position.
- As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring.
- Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.
- At Datacom we’re committed to developing, retaining, and promoting diverse talent.
- We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.
Requirements
- Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
- Self-starters who are motivated to kick-start their careers in technology
- Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
- Customer-centric superstars — we pride ourselves on delivering our best work to our customers
- Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
- Due to client clearance requirements full New Zealand working rights are required.
- You will be required to be flexible to work weekends and public holidays. Our day shifts are between Monday and Sunday 6am - 7pm.
Benefits
- Base salary + kiwi saver + subsidized Life and Health Insurances, retail discounts
- Flexibility in working arrangements- hybrid working model including WFH!
- Continuous career development and progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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