Analista de Manutenção de Lojas supporting maintenance operations for retail stores while ensuring quality and adherence to brand standards. Collaborating with suppliers and internal teams for efficient service resolution.
About the role
- First Line Analyst resolving IT queries via remote support and logging tasks in ticketing tool. Supporting users from various departments and improving overall customer satisfaction.
Responsibilities
- Answering and supporting queries via tools, phone and email
- Resolving IT issues for partners during office work
- Documentation and logging of calls on the ticketing tool
- Delegation of unresolved problems to competent teams
- Maintaining and improving customer satisfaction levels
- Communication with team members and different departments
Requirements
- Advanced level of German and English
- Interest in learning about IT
- Positive, can-do attitude and problem-solving mindset
- Logical thinking and enjoying helping others
- Outstanding communication skills and customer-focused mindset
- Enjoy working in a team
- Punctual and respecting the time schedule
Benefits
- Remote work 80% of the time
- 4 days/month on-site
- Ticket restaurant (1100€ per year) after 3 months
- Private health insurance after 6 months
- Access to VIP District: gym discounts, restaurants, car wash, etc
- Career development and leadership program opportunities
- Free online language classes (GER, FRE, SPA & ENG)
- Fully paid training
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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