SAP FI CO Functional Analyst with over 8 years of experience in financial processes. Supporting and evolving SAP solutions while contributing to strategic transformation projects at Consort Group.
About the role
- Information Systems Analyst at American Tower managing IT support, Microsoft 365 services, and troubleshooting connectivity issues. Collaborating with IT teams and providing hands-on support for users.
Responsibilities
- Contribute to process documentation and ticket management in ServiceNow.
- Troubleshoot network and device connectivity.
- Collaborate with other IT teams and service providers to resolve issues quickly and maintain operational excellence.
- Manage and support Microsoft 365 services (Teams, SharePoint Online, OneDrive, Outlook).
- Maintain user accounts and access policies in Active Directory and Azure Active Directory (Azure AD)/Entra ID.
- Provide hands-on support for hardware and software issues.
- Prepare IT process documentation and update Knowledge Base articles in ServiceNow.
- Partner with other IT teams to identify network failures and document issues for resolution.
- Assist users with Microsoft 365 tools (Teams, Outlook, SharePoint, OneDrive) and Multi-Factor Authentication setup.
Requirements
- Bachelor’s degree required, with a concentration in Information Technology or a related field preferred.
- A minimum of 3-5 years of IT support or end-user services experience required.
- Knowledge of Microsoft Office applications, especially Outlook.
- Knowledge of Active Directory and a basic understanding of Microsoft Exchange.
- Familiarity with networking infrastructure (hardware, software, Microsoft networks).
- Experience supporting Lenovo and Dell hardware.
- Advanced or fluent English language skills required; Spanish proficiency preferred.
- Experience with ServiceNow for ticketing, incident management, and knowledge articles.
- Ability to follow up with internal and external customers and vendors.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within agreed timeframes through effective prioritization in a fast-paced environment.
Benefits
- American Tower is proud to be an equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Information Systems Analyst contributing to IT operations and supporting Microsoft 365 services at American Tower. Collaborate with global teams to resolve connectivity issues and maintain operational excellence.
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