Customer Support Engineer in Ballerup contributing to solutions used by emergency services. Providing technical insights and support for complex software solutions in a hybrid work environment.
About the role
- AI Support Engineer at DANA, focusing on designing and deploying AI-powered agents and solutions. Collaborating across teams to optimize performance and ensure reliability in production environments.
Responsibilities
- Design and implement AI agents using Large Language Models (LLMs), planning algorithms, and decision-making frameworks
- Develop agent architectures that support autonomy, interactivity, and task completion
- Integrate AI agents into applications, APIs, and workflows, including chatbots, copilots, and automation tools
- Deploy, maintain, and support AI systems in production environments, ensuring reliability, scalability, and performance
- Monitor agent performance, conduct evaluations, and implement safety, guardrails, and governance mechanisms
- Optimize agent behavior through feedback loops, reinforcement learning, and user interaction analysis
- Collaborate with cross-functional teams (engineering, product, research, business) to translate use cases into AI-driven solutions
- Troubleshoot issues, analyze failures, and continuously improve system stability and accuracy
- Maintain clear and thorough documentation covering agent logic, system design, configurations, and dependencies
- Stay up to date with the latest advancements in generative AI, agent frameworks, and LLM technologies, actively pursuing continuous learning
Requirements
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field
- Strong programming skills in Python (or similar languages) with hands-on experience using AI/ML libraries and tools such as LangChain, OpenAI API, Hugging Face, PyTorch, or equivalent
- Practical experience building applications with LLMs or generative AI models
- Solid understanding of agent-based modeling, multi-agent systems, or reinforcement learning
- Familiarity with API development, backend services, and deployment pipelines
- Strong problem-solving skills and the ability to debug and optimize AI systems in production
- Ability to work independently in experimental and fast-paced environments, while collaborating effectively with cross-functional teams
- Good written and verbal communication skills, capable of explaining technical concepts to both technical and non-technical stakeholders.
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer providing expert hardware support for Onto Innovation semiconductor tools via remote and on - site assistance. Collaborate with teams for troubleshooting and product improvements.
Product Upgrade Support Engineer assisting Anaqua with client upgrades. Collaborating on technical issues and coordinating upgrade processes with internal teams in a hybrid setting.
Technical Support Engineer providing client support for Anaqua's IP management solutions. Collaborating with clients and internal teams to resolve issues and ensure satisfaction.
Technical Support Engineer providing assistance for production and commissioning of complex optoelectronic devices. Expertise in customer service within semiconductor and related industries required.
Technical Support Analyst providing tier - 2 support for desktop technology at Finning Canada. Collaborating with teams to ensure high - quality service for technical issues.
Support Engineer at Blue Yonder focused on Supply Chain and Demand Planning solutions. Collaborating across functional teams and providing technical support in a fast - paced environment.
IT Support Engineer providing support and infrastructure development for Apple - based IT environments. Working with clients in various sectors, including medical practices, agencies, and more.
Systems Support Technician providing user support for technology at ABRAMS. Involves troubleshooting technical issues and configuring hardware/software on a daily basis.
Client Support Software Support Analyst at Solventum providing technical support and ensuring seamless operation of software and interfaces. Collaborating with teams to enhance client experience and system performance.