Patent Client Services Administrator managing patent group client portfolios within a hybrid model, ensuring quality service and effective workflows.
About the role
- Lead Director, Client Services responsible for strategic leadership and operational excellence in Rebate Operations at CVS Health. Overseeing client service efforts and team management to ensure satisfaction and compliance.
Responsibilities
- Lead, develop, and engage a diverse team, set strategic goals, monitor performance, and provide ongoing coaching and feedback
- Ensure the team acts as the main point of contact for client and internal partners and serves as the primary escalation point for complex client issues, ensuring timely and effective resolution
- Oversee administration of client contract terms, including rebate reconciliation and reporting requirements
- Ensure compliance with policies, procedures, financial controls, and regulatory requirements
- Facilitate issue management and trend analysis, identify and drive operational improvements and sponsor transformation projects
- Deliver clear, concise communications to clients, team members, and senior leadership
Requirements
- 10+ years of professional experience in operational or financial roles
- 5+ years in leadership positions
- 2+ years of experience in client-facing roles
- Experience in managing large, diverse teams
- Strong project management skills
- Experience in contract administration, budgeting/forecasting for client financial arrangements, and PBM rebate operations
- Expertise with client rebate terms and administration
- Salesforce and Microsoft Office proficiency
- Bachelor’s degree in finance, Accounting, Business, or related field or equivalent experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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