Hybrid Field Sales Representative managing sales growth by leveraging Aetna IVL Medicare product portfolio. Focusing on customer inquiries and building business through field and call center integration.
About the role
- Hybrid Field Sales Representative managing sales growth for Aetna IVL Medicare products. Building relationships through field sales and telesales efforts while ensuring compliance with Medicare regulations.
Responsibilities
- Managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs
- Selling, cross-selling, up-selling, and retaining through the use of the Aetna IVL Medicare product portfolio
- Deploying an operating model that supports 3 days in the field and 2 days in a call center queue
- Owning the member relationship throughout the year as the primary contact for member inquiries
- Documenting call interactions, COIs, and lead management protocols with new and existing members
- Developing, continuously training, and learning new sales skills to support best-in-class customer acquisition metrics, sales goals, and other KPIs
- Accountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programs
Requirements
- 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
- Life & Health insurance license is not required to be employed; it is required to obtain the license within 60 days from the employment start date
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude)
- Adaptable to high pressure, achievement-oriented environment
- Drive to build, manage, and grow a book of business and become successful entrepreneur
- High level of computer proficiency including, but not limited to, Microsoft Office package
- Ability to quickly perform basic mathematical operations without use of calculator
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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