Lead a Customer Experience team at Rain, a fintech company focusing on improving customer interactions. Coach and develop CX Associates while driving operational excellence.
CP
Onsite Small Animal Customer Service Representative
Posted 2 days ago
About the role
- Small Animal Customer Service Representative at Quakertown Veterinary Clinic providing exceptional service to pet owners. Responsibilities include client interaction and administrative tasks in a veterinary setting.
Responsibilities
- Answer telephones and place calls quickly, efficiently and in a professional and friendly manner
- Respond to inquiries and provide information about products and services
- Greet clients, enter or update client and pet information into the practice computer system
- Schedule appointments and check clients in/out for appointments and services
- Monitor reception area and maintain awareness of patient conditions
- Prepare client invoices and obtain payment after services are performed
- Perform over the counter sales of specialty merchandise and prescription diets
- General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records
Requirements
- Previous experience in customer service, sales, or other related fields required
- Ability to build rapport with clients
- Ability to prioritize tasks and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Benefits
- 401k Matching
- Medical, dental, vision benefits.
- Mental Health Benefits
- Employee Discounts
- Holiday pay
- Paid time off
- Life insurance
- Disability Insurance
- Shift differentials
- On the job training
- Access to Online Educational Portal
- Staff Events
- Shift differentials of up to $2.50 more
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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