Account Manager managing Bioprocessing customers across MEIA regions. Responsible for sales, customer engagement, and leveraging digital tools for efficiency.
About the role
- Sales Support Specialist supporting customer-facing sales force throughout the sales cycle. Handling inquiries, processing orders, and enhancing customer engagement initiatives in India.
Responsibilities
- Respond to incoming customer inquiries via calls and emails.
- Qualify leads and route them to appropriate sales professionals.
- Prepare budgetary quotes for simple to complex jobs by gathering technical data, lead times, and presentation materials.
- Receive and process orders, issue acknowledgements, invoices, and shipping notices.
- Communicate order and inventory status to sales teams and customers.
- Participate in customer visits and events.
- Resolve customer issues independently or escalate when necessary.
- Support post-sale activities including shipment and service coordination.
- Monitor inventory levels and initiate orders as needed.
- Assist branch personnel in retail sales across various tasks.
- Support initiatives like Mitwa and Fleet Connect to enhance customer engagement and brand visibility.
Requirements
- Significant relevant work experience in sales support, customer service, or related roles.
- Experience with CRM systems, order processing tools, and inventory management preferred.
- Exposure to marketing campaigns and customer engagement platforms like Mitwa and Fleet Connect is advantageous.
- High school diploma or equivalent; additional certifications or diplomas in business, sales, or marketing are a plus.
- May require licensing for compliance with export controls or sanctions regulations.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Equipment allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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