Deskside Support Analyst providing dedicated IT support for executive staff at Nth Degree. Involves managing hardware and software, and educating users on technology.
About the role
- SAP Support Developer acting as a central contact for application support with a focus on development tasks. Engaging with technical issues requiring analysis and solutions for customers.
Responsibilities
- Central point of contact for our customers in SAP application support with a focus on development
- Receive, analyze and handle incident and change request support tickets and fault reports via the ticketing tool
- Analyze technical errors in ABAP programs, interfaces, forms and extensions
- Support operation and analysis of extensions and integrations on the SAP Business Technology Platform
- Implement bug fixes, adjustments and support changes
- Close collaboration and coordination with functional consultants in the support team to analyze/debug technical root causes
- Ensure stable and high-quality operational SAP support in customers' day-to-day operations
- Reproduce, analyze and permanently resolve errors in customer systems
- Document solutions, adjustments and technical workarounds
Requirements
- Degree in (business) computer science, business administration or a comparable IT qualification with strong process understanding
- Several years of experience in SAP development ABAP, ABAP Objects, ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Experience with form technologies such as SmartForms, SAPscript or Adobe Forms, as well as interface technologies such as IDoc, OData, RFC or web services
- Experience with the SAP Business Technology Platform, particularly in extensions, integration and cloud services, is an advantage
- Experience in SAP application support and with ticketing tools
- Analytical, solution-oriented and customer-focused mindset
- Independent, structured and reliable working style
- Team player, resilient and enjoying operational support and customer interaction
- Very good German and English skills, both written and spoken
Benefits
- Individual training opportunities including SAP certifications
- Open, informal culture, short decision-making paths and a supportive team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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