Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
About the role
- Business Operations Analyst at One Kings Lane managing vendor relations and operational processes. Collaborating with cross-functional teams to streamline inventory and enhance workflow efficiency.
Responsibilities
- Serve as the primary operational point of contact for vendors — issuing weekly performance updates, resolving inquiries, and maintaining consistent communication across all partners.
- Audit product data, pricing, inventory details, and invoices to ensure alignment across vendor submissions, internal systems, and purchase orders.
- Partner with merchandising, operations, finance, and customer experience teams to ensure product launches, replenishments, and order flows remain accurate and on schedule.
- Support and improve vendor onboarding, compliance tracking, and scorecards — ensuring data integrity, SLA adherence, and structured communication.
- Identify recurring operational issues, performance risks, and workflow bottlenecks; develop data-driven recommendations to enhance vendor accountability and streamline processes.
- Lead daily/weekly operational planning, ensuring the business has clear visibility into order flow, fulfillment bottlenecks, vendor SLAs, inventory status, and promotional impacts.
- Conduct daily/weekly promotional performance analysis (sell-through, demand lifts, category trends, vendor-level impacts), and translate insights into actionable adjustments for planning, inventory positioning, and vendor communication.
- Develop data-driven operational plans that tie together performance reporting, promotional outcomes, shipping efficiency, and forecast expectations to keep teams aligned and proactive.
- Build, refine, and maintain planning tools, dashboards, and reporting frameworks that support decision-making across merchandising, logistics, and finance.
- Support broader business operations initiatives, including workflow documentation, cross-team process improvements, and systems optimization across claims, shipping, inventory accuracy, and vendor management.
Requirements
- Proven experience in business operations, merchandising operations, vendor management, demand planning, or supply chain coordination.
- Strong analytical capability and comfort working with data — advanced Excel proficiency, reporting tools, and understanding of operational KPIs.
- Experience using ERP and e-commerce systems (e.g., NetSuite, BigCommerce, CommerceHub/Rithum, Monday.com) to drive accuracy and efficiency.
- Excellent communication skills and the confidence to lead vendor discussions, set expectations, and drive accountability while maintaining strong working relationships.
- High attention to detail with the ability to juggle multiple priorities, deadlines, and cross-functional workstreams.
- A proactive, solution-oriented mindset with a strong ability to identify operational gaps, translate data into action, and implement process improvements.
- Ability to thrive in a fast-paced environment, support time-sensitive promotional cycles, and drive planning alignment through structured reporting and insights.
Benefits
- Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
- AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
- Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
- Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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