Hybrid Executive Assistant – Global CEO Office

at Croud

• Job title: Executive Assistant – Global CEO Office
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Executive Assistant supporting the Global CEO at Croud, a digital marketing agency. Managing executive operations, board activities, and confidential correspondence in a hybrid work environment.

Responsibilities

• Provide high-level, confidential support to the Global CEO, with occasional additional support to the Chair, CFO, Board of Directors, and Private Equity stakeholders as required.
• Act as a key liaison between the CEO Office and internal/external stakeholders, including executive leaders, board members, investors, and external partners.
• Build trusted relationships across the organisation, exercising sound judgement and discretion at all times.
• Own complex, proactive diary management for the Global CEO, coordinating internal and external meetings across multiple time zones.
• Support scheduling for board and executive activity, including confidential meetings involving the Board, investors, and senior leadership.
• Manage the CEO’s inbox, triaging communications, highlighting priorities, drafting responses where appropriate, and ensuring timely follow-up.
• Attend Board and Executive Leadership Team meetings, taking accurate and concise minutes and tracking actions to completion.
• Ensure agendas, papers, and pre-read materials are prepared, distributed, and stored appropriately ahead of meetings.
• Proactively brief the CEO ahead of internal and external meetings, ensuring clarity on objectives, context, and required outcomes.
• Support governance rhythms, including board cycles, off-sites, and senior leadership forums.
• Coordinate complex international travel for the CEO and other senior stakeholders, including visas, flights, accommodation, and ground transport.
• Manage expense submission and reconciliation, including corporate credit card transactions.
• Provide discreet personal administrative support to the CEO, including booking personal appointments and handling ad hoc requests.
• Assist with planning and coordinating internal and external events, including all-hands meetings, executive off-sites, speaking engagements, board dinners, and client-facing events.
• Ensure all logistics, materials, and follow-ups are handled to a consistently high standard.
• Assist with budget tracking, expense oversight, and general administrative support related to executive and board activity.
• Maintain accurate records, documentation, and filing systems with appropriate confidentiality controls.

Requirements

• Proven experience supporting multiple senior executives (CEO, CFO, Board) in a high-pressure, fast-paced environment; agency, marketing, or professional services experience preferred.
• Exceptional organisational, time management, and prioritisation skills, with the ability to manage competing demands seamlessly.
• Strong written and verbal communication skills, with confidence interacting with executives, board members, and external stakeholders.
• Demonstrated experience supporting board-level meetings, governance processes, and senior leadership forums.
• Highly proficient in handling sensitive information with absolute confidentiality and discretion.

Benefits

• Croud operates a hybrid working model (minimum three days per week in the office).
• Given the nature of this role and the close collaboration required with the CEO, the Executive Assistant is typically expected to be in the London office four days per week.
• The remaining day(s) may be worked from home, with an office-first approach encouraged.
• Croud offers a clear path to progression for all members of staff.
• We are committed to offering development opportunities alongside a support system of regular performance reviews.
• The opportunities are endless!
• On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• IPA Membership
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).