Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
About the role
- Join an international team providing customer service in Swedish. Work remotely or hybrid from Sofia, Bulgaria with flexible hours and great work-life balance.
Responsibilities
- Provide customer support in Swedish via phone, email, and chat
- Assist customers with inquiries regarding products, services, and troubleshooting
- Ensure a smooth and positive customer experience
- Accurately update and maintain customer records in the system
- Collaborate with internal teams to improve service quality
Requirements
- Fluent Swedish speaker (C1 or above) – written and spoken
- Basic English skills (B1 or above) – for internal communication
- Strong communication and problem-solving skills
- Ability to work independently in a remote or hybrid environment
- No prior experience required! We provide full training!
Benefits
- Competitive salary based on experience
- Performance-based bonuses
- Meal allowance
- Private health insurance
- Flexible work setup – Hybrid for Sofia-based employees or Fully Remote for candidates outside of Sofia
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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