Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Spanish-Speaking Customer Service Representative providing support via phone, email, and chat. Assisting with inquiries and resolving account-related issues in an international environment.
Responsibilities
- Provide customer service in Spanish via phone, email, and chat
- Handle product and service inquiries professionally
- Troubleshoot and resolve technical or account-related issues
- Maintain high customer satisfaction and follow quality guidelines
- Collaborate with internal teams to resolve customer concerns
- Document customer interactions accurately in the system
Requirements
- Fluent Spanish (C1/C2)
- Good English level (B1+)
- Excellent communication and problem-solving skills
- Customer-oriented mindset
- Ability to work in rotational shifts (40 hours/week, 8-hour shifts)
- Previous customer service experience is a plus, but not required
Benefits
- Full Relocation Package
- Paid flight ticket
- Airport pick-up
- Temporary hotel accommodation
- Full assistance with paperwork & onboarding
- Support with settling into your new city
- Competitive salary (location-based)
- Multicultural and international work environment
- Career growth & internal mobility
- Full training provided no previous experience required
- Remote work options available in selected locations
- Stable, long-term employment contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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