Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Spanish-speaking Customer Service Representative supporting global teams. Providing customer service in Spanish and collaborating with internal teams in an international environment.
Responsibilities
- Provide customer service in Spanish via phone, email, and chat
- Handle product and service inquiries professionally
- Troubleshoot and resolve technical or account-related issues
- Maintain high customer satisfaction and follow quality guidelines
- Collaborate with internal teams to resolve customer concerns
- Document customer interactions accurately in the system
Requirements
- Fluent Spanish (C1/C2)
- Good English level (B1+)
- Excellent communication and problem-solving skills
- Customer-oriented mindset
- Ability to work in rotational shifts (40 hours/week, 8-hour shifts)
- Previous customer service experience is a plus, but not required
Benefits
- Full Relocation Package
- International Company
- Career Growth
- Remote Options Available
- Competitive salary (location-based)
- Multicultural and international work environment
- Full training provided no previous experience required
- Stable, long-term employment contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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