Customer Service Experience Representative providing assistance in a hybrid setting for Canadian clients. Engaging with customers through phone, email, and chat to resolve inquiries efficiently.
About the role
- Danish Speaker providing customer care in Portugal for global brands in automotive and technology sectors. Opportunities for remote work or onsite in Lisbon are available.
Responsibilities
- Assist customers with inquiries related to automotive products and services
- Provide guidance on features, digital tools, and account-related topics
- Ensure high-quality customer experience through phone, email, or chat
- Support users with account management, subscriptions, and service-related questions
- Deliver friendly and solution-oriented assistance
- Engage with potential customers and identify business needs
- Present solutions tailored to client requirements
- Maintain strong customer relationships and achieve performance targets
Requirements
- Fluent Danish (C1/C2)
- Good command of English (B2+)
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Comfortable using digital tools and systems
- EU citizenship or valid work permit for Portugal
Benefits
- Rotational shifts depending on project
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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