Intake Specialist handling client calls and managing correspondence. Organizing files and information for administrative support in a hybrid role.
CA
Hybrid Customer Support and Customer Success Manager, m/f/d
Posted 9 hours ago
About the role
- Customer Support and Customer Success Manager assisting craft businesses with digital transformation. Engaging with clients through webinars, trainings, and personalized support in Germany.
Responsibilities
- Through webinars and trainings (remote and on-site), you prepare our customers optimally to use Craftnote
- You analyze what our customers need and develop targeted measures—such as personalized trainings, helpful content, or optimized processes
- You maintain and develop long-term, trust-based relationships with our customers and become a valued point of contact on equal terms
- At trade shows and on-site trainings, you meet our (potential) customers in person, strengthen relationships through open conversations, and help them understand Craftnote
- In daily interactions, you identify where our customers can be even more successful with Craftnote—and seize opportunities for upsell, cross-sell, or winning back churned customers
- You answer questions via phone, email, or our ticketing system (Zendesk) and support customers in using our software
Requirements
- You have already worked in customer service—ideally in onboarding and support
- You have technical understanding and experience with systems like Salesforce and Zendesk
- You understand customers' needs and are communicative and persuasive
- You work independently and enjoy contributing actively to team projects
- You have native-level German and good English skills
Benefits
- Flexible working hours and home-office arrangements (3 office days per week)
- 30 days of vacation
- Permanent (open-ended) employment contract with an attractive salary
- Subsidy for a BVG company ticket or your Urban Sports Club membership
- Company pension plan
- Great, light-filled office in Berlin-Mitte for our hybrid meetings with ergonomic desks and chairs, plus daylight lamps
- Collaborative team environment with joint idea generation and decision-making
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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