Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Customer Service Representative fluent in Portuguese, Spanish, & English at CPM CX Centre. Handling inquiries, providing solutions, and representing client brand values.
Responsibilities
- Customer Support: Handle inbound customer inquiries via phone & email.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
- Problem-Solving: Efficiently resolve customer issues and complaints.
- Product Knowledge: Develop a deep understanding of our products and services.
- Brand Advocacy: Promote our brand values and maintain a positive brand image.
- Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.
Requirements
- Language Proficiency: Fluency in Portuguese & Spanish with excellent written and verbal communication skills.
- English Language Skills: Strong English language proficiency (written and spoken).
- Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
- Empathy: The ability to understand and respond to customer needs with empathy and compassion.
- Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
- Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
Benefits
- Start Date: January 2026.
- Hours: 39 hours/week.
- Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
- Salary: €18,095 gross per year.
- Holidays: 24 working holidays.
- Work Model: Hybrid (6 days per month at the office).
- Training: 3 weeks of training in your normal working schedule.
- Office Location: Barcelona (La Sagrera).
- Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
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