Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Technical Support role focused on diagnosing and resolving customer issues with hardware and software. Seeking fluent Bulgarian and English speakers for a leading tech company's team.
Responsibilities
- Problem-Solving: To assist customers and field engineers by diagnosing problems through full on troubleshooting.
- Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
- Communication: Handling contacts over various channels including phone, email and chats.
- Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
- Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
- Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it’s relevant.
Requirements
- Language skill: Fluent in English & Bulgarian.
- Effective communicator: Strong written and verbal communication skills.
- Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also to be confident with Windows Operating System and Microsoft Products.
- Time efficiency: Capable with tasks prioritizing and managing daily work efficiently.
- Outstanding organizational skills: Proactive, eager to learn, and to be focused on finding solutions.
- Experience: Previous work in IT services and with field service providers would be a bonus.
- Location & Eligibility: Be eligible to work in Slovakia, office based in Bratislava.
Benefits
- Starting date: December 2025/January 2026.
- Contract Type: Temporary 6 months (Possibility of extension into permanent)
- Working schedule: Full-Time (40 hours per week), 5 days per week.
- Working hours: Monday - Friday from 9 am to 6 pm.
- Highly competitive base salary of €18,000 per annum in addition to:
- €6,6/day meal voucher (€132/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn Monthly Incentives based on performance.
- 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
- Fully paid training that optimally prepares you for your job - 2 to 3 weeks duration (office-based)
- Chill-Out Zone
- Multisport Card: Stay active with access to various sports facilities.
- Employee Assistance Program: Free, confidential support on personal or work-related issues.
- Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
- Referral Bonus: Refer a friend and get a bonus!
- Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.
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