Key Carrier role in a retail store at TJX Companies, ensuring exceptional customer service and operational efficiency. Oversee, coach, and lead the store team while adhering to company policies and safety standards.
About the role
- Technical Support role focused on diagnosing and resolving customer issues with hardware and software. Seeking fluent Bulgarian and English speakers for a leading tech company's team.
Responsibilities
- Problem-Solving: To assist customers and field engineers by diagnosing problems through full on troubleshooting.
- Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
- Communication: Handling contacts over various channels including phone, email and chats.
- Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
- Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
- Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it’s relevant.
Requirements
- Language skill: Fluent in English & Bulgarian.
- Effective communicator: Strong written and verbal communication skills.
- Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also to be confident with Windows Operating System and Microsoft Products.
- Time efficiency: Capable with tasks prioritizing and managing daily work efficiently.
- Outstanding organizational skills: Proactive, eager to learn, and to be focused on finding solutions.
- Experience: Previous work in IT services and with field service providers would be a bonus.
- Location & Eligibility: Be eligible to work in Slovakia, office based in Bratislava.
Benefits
- Starting date: December 2025/January 2026.
- Contract Type: Temporary 6 months (Possibility of extension into permanent)
- Working schedule: Full-Time (40 hours per week), 5 days per week.
- Working hours: Monday - Friday from 9 am to 6 pm.
- Highly competitive base salary of €18,000 per annum in addition to:
- €6,6/day meal voucher (€132/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn Monthly Incentives based on performance.
- 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
- Fully paid training that optimally prepares you for your job - 2 to 3 weeks duration (office-based)
- Chill-Out Zone
- Multisport Card: Stay active with access to various sports facilities.
- Employee Assistance Program: Free, confidential support on personal or work-related issues.
- Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
- Referral Bonus: Refer a friend and get a bonus!
- Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Experience Manager optimizing payment solutions for S - Payment. Collaborating with teams to enhance customer journeys and driving strategic goals.
Senior Specialist in Customer Service managing order processing for nominated accounts in a diverse role. Engaging with various stakeholders and ensuring customer satisfaction through effective order management.
Customer Experience Agent resolving customer issues for Ramp via phone and email, requiring problem - solving and adaptability in a fast - paced environment.
Junior Tax Support Specialist preparing tax reports and analyzing discrepancies in financial data for Nestlé Business Solutions. Collaborating with global teams for tax compliance and reporting.
Customer Experience Director overseeing Service Desk operations at a large multinational IT managed service company. Focused on operational excellence, stakeholder management, and team collaboration.
Injury Quality Support Specialist at SGI focusing on quality control and operational risk management. Collaborating across departments for the Income Replacement Benefits and Injury operations.
Customer Service Team Leader at CMA CGM leading a customer service team to enhance customer experience. Driving operational goals and managing relationships across various stakeholders.
Product Support Specialist executing sales strategies and market analysis for medical technology. Collaborating across teams to drive customer - focused solutions in healthcare.
Operations Manager for Customer Success in a Berlin - based health tech startup. Focusing on customer inquiries and improving customer experience through data analysis and process optimization.