Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
About the role
- Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Responsibilities
- Managing interactions with consumers to ensure high level of customer service.
- Answering consumer inquires.
- Directing them to the appropriate department.
- Centralized scheduling services for clinics.
- Other duties related to ensure patients can easily access their provider(s).
Requirements
- Required: High school diploma or Equivalent
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
- Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquires
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Benefits
- Medical
- Vision
- Dental
- Retirement Plan with employer match
- and many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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